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Frequently Asked Questions

Q: 1. How long will it take for me to receive my order?
A: You will receive your order in approximately 8-9 business days. Our production department is closed on weekends. We are shipping in Florida only.

Q: 2. What is the viewable banner area?
A: The viewable area for the 33” x 81” standard retractable banner is 33” x 77”.

Q: 3. Can I re-insert another banner into the hardware?
A: No. The hardware inside uses a spring which can cause damage or injury if handled improperly.

Q: 4. I have an idea of the design, can you create the artwork for me?
A: If you have an idea for your design, but do not have a digital file prepared by a graphic designer ready to print, you will need to create the artwork. We offer design services, please contact us for a quote.

Q: 5. If I have my own design. How do I set up my artwork files? What are your file specifications?
A: To ensure the printing quality of your order, your design must meet certain technical specifications required by our production department.

Artwork size: 33"W x 81"H
Viewable Area: 33"W x 77"H
Safety Margins (To ensure all graphic elements appear). Top: 1", Bottom: 3"


Accepted files: JPG or PDF format, 300 dpi, CMYK coloring. Please provide ready to print files & in good quality. If you have any questions or doubts please contact us .

Q: 6. How do I submit my design to approve it?
A: To send us your design, click on the following link send design or email us info@codiexpress.com.